FAQ

Frequently Asked Questions (FAQ)

What materials are the phone cases made from?
Our phone cases are made with two layers consisting of a high-quality plastic blend and a flexible rubber liner. This combination provides robust protection against drops, scratches, and everyday wear while ensuring a snug, lightweight fit. They are designed to stand up to the challenges of an active lifestyle.

• Interior Layer – Rubber flex allows for Maximum Impact Absorption
• Exterior Layer – Proprietary Plastic Blend allows for extreme Durability and Scratch-free Design
• Lay Flat Bezel – Screen is Protected by Plastic Layers Rise Above Pixels
• Glossy Finish – Colors Pop and are Optimized For High Image Quality

Do you offer worldwide shipping?
Yes, we ship FREE and INSURED worldwide! No matter where you are, we want to make sure you can enjoy the protection and steeze of our phone cases.

What should I do if I have an issue with my order?
If there’s anything wrong with your order, please reach out to us through our Contact Page or email us at support@apexsendco.com because we’ll make it right, as we’re committed to providing the best customer experience.

What if my phone case design has a printing error?
If your design has an error, please reach out to us through our Contact Page or email us at support@apexsendco.com, as we’ll make it right, free of charge. When contacting, please provide an image of the faulty product.

Are payments secure?
Your security is our priority. Our website uses SSL encryption and Shopify Payments to protect your personal and payment data during every purchase. We also implement Shopify's advanced anti-fraud measures to ensure a safe shopping experience. For more details, please review our Terms of Service and Privacy Policy.

What is the shipping policy?
All shipments include a tracking code, and if it doesn't arrive or has issues, we will reship the product at no additional fee as per our complementary insurance! Orders ship FREE!